Ferramentas para Qualidade Total. QSP, Introduction SPC Document 28 pages. This is relevant in hospital environments, because the complexity of care undeniably imposes risks to the patient, which requires broad and continuous professional development, including in nursing care actions in emergencies. It is important to emphasize the need for specific training for the proper use of quality tools, in order to incorporate them rationally, as well as be included in the organizational values of the institution as a reflection of good management practices.
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