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Kronos Workforce Ready for small and midsize businesses It s enterprise-class workforce management. These modules address the operational challenges associated with managing multiple contact channels, agent selfservice, agent adherence, performance management, and data integration. SmartBridge Suite TotalView Workforce Management software gives your contact center just what its name promises: total visibility into every area of your operation. Ream, President,. For example, planners can pull forecasting and staffing analysis reports, supervisors can view adherence statistics and agents can check their schedules.
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