user rating system / 5 stars vs. thumbs up/down—which rating system is right for your app? | Appcues Blog

user rating system

user rating system

Getting immediate feedback from customers is crucial as it allows timely action and avoids churn. Dive deeper with BotPenguin. However, keep in mind that the perception of a good star rating depends on many factors, including the context, the industry standards, and the cultural background. Hence, businesses come up with options to minimize the efforts of their customers to share opinions and suggestions. Ratings serve different purposes for different products and different users.

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