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Loyalty Management. Stay Up To Date Developers Podcast Tune in for short, insightful stories for developers from developers Developer Newsletter Sign up for the latest developer updates delivered to your inbox Events Join in-person and online events across the Salesforce ecosystem Videos Explore new features, tools, tips, tutorials, and more with on-demand and live stream videos. Every trigger runs with a set of context variables that provide access to the records that caused the trigger to fire, and all triggers run in bulk modethat is, they process several records at once, rather than just one record at a time. When an agent switches from Offline to Away, you may see two returned values Online then Away instead of one Away. The response object contains the following properties: Name Type Description count integer The number of chats in which the agent is currently engaged plus the number of chat requests currently assigned to the agent.

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