Penyebab Pending
Jenis penelitian ini yaitu deskriptif kuantitatif dengan metode penelitian observasi atau survei. Result: The results of this study were submissions for claims for inpatient services at Universitas Airlangga Hospital with three 3 claim statuses, namely, there were files with proper claim status, 88 files with inappropriate or pending claim status, and 0 with claim status dispute. Method: This research method is quantitative with a cross-sectional design, namely an approach based on data collection that can present information in a short time. Data collected by interview, observation, and study documentation. Methods: This type of research was descriptive with qualitative approach and the study design was case study. Health financing is the most important part of the implementation of the National Health Insurance which is held in hospitals by BPJS Health through filing claims.
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